Privacy Policy

Effective Date: March 10, 2026
Last Updated: March 10, 2026

Shawarma Barlow ("we," "us," or "our") operates the website www.shawarmabarlow.com and the Shawarma Barlow mobile application. We are committed to protecting the personal information of our customers and website visitors in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.

1. What Personal Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Contact & Feedback Forms: Name, email address, phone number, and the content of your message or feedback.
  • Marketing Opt-In: If you check the opt-in checkbox on our contact or feedback form, your email address is used to send you promotional communications.
  • Catering Inquiries: Event details, party size, date, location, and any dietary requirements you share with us.

b) Information Collected Automatically

  • Usage Data: When you visit our website, we may automatically collect your IP address, browser type, pages visited, time spent on pages, and referring URL.
  • Cookies: We use cookies and similar technologies to improve your browsing experience. See Section 5 for details.

c) Information Collected Through Third-Party Platforms

When you place an order through a third-party delivery or ordering platform (UberEats, SkipTheDishes, DoorDash, Rapidoo, or our mobile app), those platforms collect your personal information under their own privacy policies. We may receive order details (item selections, delivery address, order time) necessary to prepare and fulfill your order.

2. Why We Collect Personal Information

We collect personal information only for identified purposes, and with your knowledge and consent. The purposes include:

  • Responding to your inquiries, questions, and feedback
  • Processing and fulfilling catering orders and special requests
  • Sending marketing emails and promotional offers (only where you have opted in)
  • Improving our website, menu, and services based on aggregate usage data
  • Complying with legal obligations

3. How We Use Your Personal Information

Your personal information is used only for the purposes for which it was collected. We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our website and business (e.g., email hosting, website hosting, analytics). These providers are contractually required to keep your information confidential and use it only to provide services to us.
  • Delivery Partners: UberEats, SkipTheDishes, DoorDash, and Rapidoo, when you place an order through their platforms. Each platform operates under its own privacy policy.
  • Legal Requirements: When required by law, court order, or government authority.

4. Your Consent

By submitting a contact or feedback form on our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

For marketing communications, we will only contact you by email if you have explicitly opted in. You may withdraw your consent at any time by clicking the "Unsubscribe" link in any marketing email we send, or by contacting us directly using the information in Section 9.

5. Cookies

Our website uses cookies — small text files stored on your device — to:

  • Remember your preferences and improve navigation
  • Analyze website traffic (e.g., Google Analytics)
  • Support social media integrations

You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website. For more information on Google Analytics and how to opt out, visit <a href="https://tools.google.com/dlpage/gaoptout" rel="noopener noreferrer" target="_blank">tools.google.com/dlpage/gaoptouta>.

6. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law:

  • Contact/Feedback form submissions: Retained for up to 12 months, then securely deleted.
  • Marketing email lists: Retained until you unsubscribe or withdraw consent.
  • Order information received from delivery platforms: Retained for up to 7 years for tax and accounting purposes, as required by Canada Revenue Agency (CRA) guidelines.

7. Security

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS (TLS encryption). However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Withdrawal of Consent: Withdraw your consent to our collection or use of your personal information (subject to legal or contractual restrictions).
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not complied with PIPEDA.

To exercise any of these rights, please contact us using the information in Section 9.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Shawarma Barlow
106 Meridian Road NE
Calgary, AB T2A 2N6
Canada

Phone: +1 (403) 455-9606
Website: <a href="https://www.shawarmabarlow.com">www.shawarmabarlow.coma>

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: <a href="https://www.priv.gc.ca" rel="noopener noreferrer" target="_blank">www.priv.gc.caa>

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

This Privacy Policy applies to www.shawarmabarlow.com and the Shawarma Barlow mobile application.